I have almost the same issue with you, just I have been trying to contact customer support since January for three times. It's not being handled yet. To change a 1099k for the pas year, I understand it might be difficult since it's has already been reported to IRS. What I want to change is for the current year so by the end of the year they will have a correct 1099k. But even that I have been waiting for 8 months and nobody helps.
Our business has this same issue as well. Updating the 1099-k form. I’ve had a ticket since March with zero updates. Definitely frustrating.
Yes, I have the same issue and no one helped me. I set up my store with personal tax information, and now I want to update the legal information in Shopify payment to LLC. I have been in contact with the shopify support team since July. It's 2 months now, and my ticket is still pending... I'm really disappointed about it.
It took 8 months until we heard back from the tax team and our matter was resolved. I would suggest making a post similar to ours. It seemed after I made this post we got help instantly. It was deeply frustrating, but they will eventually get to you. I remember calling twice a month to just hear, "the tax team will reach out."
Shopify needs to fix its system.
I can't understand how they don't have a space for it under Settings, like paypal. Where you can submit new changes under settings.
You would think that with all the money we pay in fees and monthly plan charges someone would be able to help you quickly. Really frustrating.
Instead of having someone email me every day about Shopify Plus, why can't they get someone from the tax team to help me out. Maybe if they helped me with issues like this with more urgency I would be more open to pay more money for Shopify plus
I got my issue resolved by a "helper" in the tax team about a month ago. That's after 8 months of the initial contact. It sounds like they are really busy handling these issues. My suggestion is when you call customer support, ask them explicitly to put an "urgent" flag or note on your ticket so it can be handled in priority. Good luck.