No Taxes Calculation at Checkout

cremeofthecrop
New Member
2 0 0

Greetings,

 

For some reason my website is no longer calculating taxes for my customers at checkout. I reviewed the Tax Region section, and it states that it's collecting; however, a customer purchase from my on Saturday and no taxes were charge. Can someone assist me with resolving this issue?   

Replies 2 (2)
Jason
Shopify Expert
10869 190 2169

Here's some good starting questions:

 

  • Are you sure the customer wasn't set as tax exempt? 
  • Have you tested an order yourself?
  • How was the order created (so via the normal checkout, or via an app?)

 

If you think it will help, post a link to your shop.

★ I jump on these forums in my free time to help and share some insights. Not looking to be hired, and not looking for work. http://freakdesign.com.au ★
cremeofthecrop
New Member
2 0 0
Thank you for your response.

No tax exemptions are applied, and I attempted to purchase myself and the
taxes did not calculate on the transaction.

I have enclosed the link to my site below:

www.cremehairextensions.com

Thanks!