Payout question

[Gguss]

Is it normal for payouts to take a week to be paid even though I put to receive my payouts in one business day? 

 

[Elias]

Hey, @Gguss.

Thanks for reaching out and posting this question.

It is possible for payouts to take longer than normal in some instances, such as over the weekends, on public holidays, or due to a failed payout, so we'd recommend viewing your payouts or viewing the order's Timeline to learn more about the status of your payouts. If you'd like to learn more about the payouts, then we've got a guide on that here: Scheduling your Shopify Payments payouts. 

That being said, if you're unable to see why there's a delay with your payouts, then it looks like we'll need to access your account in order to resolve the issue. While we're unable to provide account-specific support via the Shopify Community at this time, we'd be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.

If you have any other questions on this topic, then don't hesitate to let us know.