Percentage in sales is higher than what it was expected.

danielaleiva
New Member
4 0 0

at the store while testing a purchase with paypal and stripe. The percentage is not the one mentioned.

For instance, shopify should apply 2 per, and stripe 2  per but when doing a purchase at the store, the % is much higher 

Is there a place where i can check this? how can i actually set this right so the purchases from customers do not get this excesive? is there a channel where i can contact to see this more in detail? thanks in advance

 

Reply 1 (1)

Ollie
Shopify Staff
2404 454 405

Hey @danielaleiva.

 

Thanks for reaching out. 

 

Would you happen to have a screenshot to share of the percentages displayed differently in the checkout, by any chance? Could you also clarify with us what percentage that you are referring to? 

 

Looking forward to your response.

 

 

Ollie | Social Care @ Shopify 
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