Positive Return Numbers and Sales Reports Over Reporting

Positive Return Numbers and Sales Reports Over Reporting

ciaoshop
Tourist
10 0 6

I know of many stores affected by this change in January - and have spoken to Loop Returns at length on it - but who else is seeing that returns are now reported as a positive sales values when the return is requested? None of our sales reports are accurate anymore - our sales numbers show an inaccurate higher number because they include positive return values. We're unable to plan our future inventory since these reports are broken. We have sales on the month reports off by hundreds of thousands of dollars. I spoke to Shopify Help on numerous occasions and unfortunately they are too low level to understand their own issue. I spoke to Shopify Plus support and they refer me to Shopify Help and just want to sell me on Shopify Plus. On Shopify's help page where they address this issue, they say we should be keeping manual excel reports to track our sales and returns - unfortunately we have too many transactions to accurately do this. There is no help on this matter and it feels like up is down and down is up over at Shopify right now. 

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