Recurring bill after subscription canceled and account closed

[Dswagshop]

What is my account charged every month $39 for a canceled subscription and closed account? If there is no solution and I'm not contacted directly, I will use social media to try to resolve this instead. It's ridiculous to run a business with no phone number or email address to contact someone for help. Bots don't get the job done for all scenarios. STOP CHARGING MY ACCOUNT! 

[Mylesk]

I’ve cancelled my account months ago and I’m still being charged I spoke with Shopify via chat and they said they would handle it still being billed so I had my back handle it and they charged back the charges and low and behold another charge this month. Like wtf!!! 

[Ollie]

Hey, @Mylesk. 

Thanks for reaching out. 

Since we do not have any internal access to store or account specific information from the Community forums, it would be best to contact our live support about the new charge you have received. You can get in touch with our live support by navigating to this URL and completing the form here. Once you have completed the form, you should see the options to speak directly with a Support Advisor about the situation. 

Let us know if you have any questions.