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Refunds not working with Quickbooks integration

New Member
1 0 0

Hello Everyone 

I am having  an issue with the refunds, since they are not importing into quickbooks.

The easy solution is to create the refunds manually in QuickBooks, but I want to know if there is a solution that didn't imply so much manual work.

Any ideas?


Thank you


Replies 3 (3)
53 0 2

Hi Laura!

eBridge Connections has a really robust integration solution between Shopify and QuickBooks - which includes Refund integration so that you won't have to process them manually.

If you're interested in getting some more info, just email

Hope this helps! Cheers.
New Member
12 0 0

You can ditch Quickbooks! That would most certainly solve the problem haha. We use Xero and it integrates with Shopify to pull in orders, refunds, and Shopify fees. It is much easier to use that Quickbooks. I may be a little biased though since I work for a company that uses Xero. I am also a ProAdvisor for Quickbooks, but I refuse to work with them anymore because they are just so non-intuitive despite their company's name.

If you want to take a look at Xero, you can start a free trial here. Xero also offers a free conversion from Quickbooks in certain cases. If you decide you like it, you can get a discount on your first 9 months by contacting A4J here.

6 0 0

Did you had a word with QuickBooks Support team? I`m sure they will solve your query within 24 hours.



Adrian Gates

Sr. Product Manager( Hosted QuickBooks).