(Regional - Malaysia) New 10% "Standard" Tax in addition to 6% "Service" Tax

New Member
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Hi, would like clarification on the newly imposed 10% "Standard" tax since Aug 2022 billing cycle, in addition to the existing 6% "Service" tax.


There were neither notification nor explanation regarding this tax. We're not sure if this is the withholding tax or a new kind of tax introduced. Would be great if anybody could clarify this.


Thank you.

Reply 1 (1)

Shopify Staff
2765 199 388

Hi there @Lance_Chong!


Thanks for letting us know about this!


Our tax team would like to get a closer look at how this is being applied to your store.


If you can reach out for account support via our Help Centre here, we can take a look at the specifics of your billing and escalate this query to our tax team as appropriate.


There we should be able to shed some more light on what is being charged here.


Are you working on anything else in terms of your business or Shopify store currently?

Don | Social Care @ Shopify 
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