Requesting refund from annual subscription

[Jyou]

Hi guys,
Earlier today I found out that I've been charged by shopify for the annual subscription.

I forgot that I have a trial store with a selected plan and didn't close the store.

I did not want to continue on using the store, I didn't even know that I still have the store.

I sent an email to Shopify and asked for refund but what are the chances of getting refund back?

It is not my money and I cannot afford to lose it, please help...

Thanks

[Aria]

Hey, Jyou!

Aria here, I'm on the Social Care team at Shopify. 

I found your email and can see you only made the payment for your annual plan three days ago. I'm going to escalate it for you to our billing team to ask if they are able to refund it for you. Please allow up to 48 hours for the escalation and they will email you to let you know what they can do. 

Let me know if you need anything else. ?

Aria
Social Care Guru
Shopify

[Thierry100]

Hello

Why i got charget for an application that i already deleted from my shopify store. I would like to ask for refund of usd 14.90 that i just got charged for using Ali review application while i already uninstalled it. How to do it ?

Thank you

Thierry

[KameronColey]

I need a refund please I requested it yesterday and I really need that money to pay my phone bill

[Nan0]

Hi, I have been needing to cancel my shopify subscription for a while now and I thought I did awhile ago but I have come to see that is wasn’t canceled. I was wondering if you could please help me get the money back. I it was taking money from an account that I really needed.

[udochianyanwu42]

i was just charged $29 for my subscription but i’m planning on closing my store asap, i don’t have the funds to maintain said store, is it possible to get a refund and my store closed

[ghost13]

Hi there i have recently had the same problem, could you help me? thanks

[Hillel-Lemuel]

Hi, I have just quit from Shopify and I join it for few days to open a shop through it, however, all the connection to Google, Amazon and Facebook shop were failed because of violation, I'm just selling battery charger, have no clue why the product name, descriptions will have any keyword against their policy, Amazon just shows the application pending for days without any reason. after these days struggling, I give up and want the annual plan being refunded, I agree to pay a month service, but for sure not a year.

[antonkogan]

I have a subscription i cancelled and the app approved the refund but said shopify must issue it. can you please assist? 

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[mountainmeat]

Hello,

I am new to Shopify, and I was not able to learn about and enable my Shopify store during the trial period. I am still interested in potentially using Shopify in the future, but I do not have the time right now to make sure it meets my needs. I just received an email this morning that my account has been charged. I have not taken any sales from the site, and never made my store live. I am requesting a refund, since you can see that I have had no account activity, and I just received this billing notification this morning. Please let me know how I can receive a refund to my account. Thank you, Jennifer 

[angelieang30]

Hi, I would like to ask for a refund for the subscription and domain fee, I just created the store an hour ago

[TrailRunner]

Hey aria, hope all is well! I’m having the same problem as jyou, I was charged less than 45 minutes prior to me posting this. Shopify has charged my account leaving me with nothing. The store was supposed to be closed already. I would truly appreciate any assistance. 

[Car2]

Good day

I would like to know how to go about getting a refund. I forgot to unsubscribe during the trail. I cannot afford to lose the money

[Alecbartolome]

Hello! I paid for an annual subscription last August 27, 2020 but I closed my store recently. I would like to ask how I can get refund for the months left that I will not use. I have my prepaid account until August 27, 2021. Hope you can help me

[phil_forte]

Hey aria, hope all is well! I’m having the same problem as jyou above , has an email from my account come through as well? 

[phil_forte]

Hey aria, hope all is well! I’m having the same problem as jyou above , has an email from my account come through as well? Shopify has charged my account leaving me with nothing .. hope to hear back from you sooon !

[shwiefels]

I too recently was charged for trying out your store. I was charged yesterday evening, the 27th day of October 2021. I decided to cancel because my business partner also has a Shopify account and so we will be using his account. Is there a protocol for refunds in this situation? Do your subscribers need to reach out to ask for a refund or does this happen automatically?  Maybe some guidelines on particular refund situations like this one could be helpful for the community.

Thanks for your time.

[Shay]

Hi @shwiefels 

Thank you for reaching out about receiving a refund for your store, I also appreciate your feedback about providing our refund policy for merchants to review. 

Shopify does have a refund policy and it is laid out in our Terms of Service, Section 14:10. Generally speaking, Shopify does not provide refunds for services rendered. We do understand that there are circumstances that may require a review or have unique considerations. If you feel that a refund is a reasonable request you can reach out to our live support for additional help with this. Generally, we will not consider a refund for a store that is still open, so I would recommend ensuring the store is properly closed before doing so. If you aren't sure how, don't worry, our live support can walk you through those steps instead. 

To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support button at the bottom of the search results to see all our live support options. 

If you have additional questions please let me know.