Financing, tax rates, and accounting
I work on a Shopify Returns App that heavily uses the Returns & Exchanges API. I am writing this message to ask for some clarification around unexpected behaviours that I noticed when using the API. I am referring specifically to how the Shopify Analytics (i.e., sales reports) are affected by the usage of the Returns & Exchanges API.
What you will see in the following examples is that, sometimes the returnCreate action does not affect the sales report while the refundCreate action does (Example 1), sometimes the returnCreate action does affect the sales report while the refundCreate action does not (Example 2), and sometimes both actions affect the sales report (Example 3).
Please see the examples below and see if you have any idea why we see these different behaviours. Thanks.
Example 1 (Refund action affects sales report):
Timeline:
Example 2 (Return action affects sales report):
Timeline:
Example 3 (Return action AND Refund action affects sales report):
Timeline:
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