Sales tax is not added in final price

Solved
UiJewelry
Tourist
6 0 1

I'm currently in test mode of my store!  I did a test order and noticed that the taxes were NOT calculated in the purchase price.  All my products have the check mark next to charge taxes and I have my state added to my physical presence.  I have no idea what is wrong.  Taxes 1.pngtaxes 3.png

Accepted Solutions (2)

Accepted Solutions
Ryder
Shopify Staff
Shopify Staff
450 56 88

This is an accepted solution.

Hey there, @UiJewelry!

Ryder here, from the Social Care Team at Shopify. Welcome, and thanks for posting! It looks like your tax is in fact being calculated, but it's being included in the price of your product:

 

If you're wanting your taxes to be added on to your product pricing (rather than included in your product pricing), you can make these changes in your Settings > Taxes. In the Tax calculations section, you'll want to uncheck "Show all prices with tax included", as shown here:



You can also reference our Include taxes in product prices guide to learn more.

Once you've saved the changes, your taxes should be displayed as an additional fee! If you have any trouble with this, or if you're finding your taxes still aren't displaying accurately, please let me know and I'd be happy to move our conversation over to email and take a deeper look. I hope this helps!

Cheers.

Ryder A. | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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View solution in original post

Ryder
Shopify Staff
Shopify Staff
450 56 88

This is an accepted solution.

Hey again, @UiJewelry!

To clarify, the box will need to be unchecked - not checked. This means that the system assumes that the $18.00 product price includes the $0.92 in taxes. Some regions are required to include the tax cost in the price of the product, which is why this option exists. If you wanted the tax to be additional, you'll want to uncheck this box. If you've unchecked it already, and tested another order without any avail, please let me know! I'll gladly proceed with sending you an email so that we can dive into this a little deeper.

Cheers.

Ryder A. | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 15 (15)
Ryder
Shopify Staff
Shopify Staff
450 56 88

This is an accepted solution.

Hey there, @UiJewelry!

Ryder here, from the Social Care Team at Shopify. Welcome, and thanks for posting! It looks like your tax is in fact being calculated, but it's being included in the price of your product:

 

If you're wanting your taxes to be added on to your product pricing (rather than included in your product pricing), you can make these changes in your Settings > Taxes. In the Tax calculations section, you'll want to uncheck "Show all prices with tax included", as shown here:



You can also reference our Include taxes in product prices guide to learn more.

Once you've saved the changes, your taxes should be displayed as an additional fee! If you have any trouble with this, or if you're finding your taxes still aren't displaying accurately, please let me know and I'd be happy to move our conversation over to email and take a deeper look. I hope this helps!

Cheers.

Ryder A. | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

UiJewelry
Tourist
6 0 1

Hi Ryder!  Thank you for the reply!  Yes, that box that you made mention of was already checked!  BUT, if you do the calculations, my item is $18.00 and my shipping is $4.90 which comes to $22.90.  Now if I was being charged the tax on that, my total amount should be $23.82, not $22.90, yes?  There must be something else that isn't right.  If you could advance this so we can resolve the situation, that would be great!  Thanks again!

Ryder
Shopify Staff
Shopify Staff
450 56 88

This is an accepted solution.

Hey again, @UiJewelry!

To clarify, the box will need to be unchecked - not checked. This means that the system assumes that the $18.00 product price includes the $0.92 in taxes. Some regions are required to include the tax cost in the price of the product, which is why this option exists. If you wanted the tax to be additional, you'll want to uncheck this box. If you've unchecked it already, and tested another order without any avail, please let me know! I'll gladly proceed with sending you an email so that we can dive into this a little deeper.

Cheers.

Ryder A. | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

UiJewelry
Tourist
6 0 1

That worked! Thank you for your time!

AA50
Tourist
5 0 1

I'm having the same issue where taxes are not being added as a separate line item. However in my case the box in question(Show all prices with tax included) is and has been unchecked. I just completed my first 2 sales which is great but I now have a lower (in my case almost 0) profit margin. May I ask for assistance in making sure I set this correctly?

Spicysunflower
New Member
3 0 0

The box "show all prices with tax included" is not check but the sales tax is not being added when the customer pays. When an invoice is created and sent to the customer the sales tax is shown on the invoice.  However, the taxes are not included on the customers confirmation of payment and it does not show on our end that the taxes where paid. Only the product and shipping. Can anyone help me with this? Thank you 

BlkandWht365
New Member
1 0 1

I've read countless posts and done everything that I know to do, but I am STILL not having the tax added to my total at checkout.  Please help!

findessentials
New Member
2 0 0

Did you receive a solution? I am having the same problem when I generate an order  (invoice). I have the box checked on each product to collect taxes and the box UNchecked where it asks about including the taxes in the price. I have tried time and time again.

UiJewelry
Tourist
6 0 1

Hi!  Yes!  If you go back to the beginning, you can read the solution 🙂

aphiliated
New Member
2 0 0

I am having the same issue. I unchecked the 'all prices include tax' but it did not change anything. The total price is still the same, but with no taxes charged.

findessentials
New Member
2 0 0
I still don't have this issue appropriately resolved.
aphiliated
New Member
2 0 0

this did not help. I need my issue resolved ASAP I plan to launch my site soon but the taxes are the only thing preventing me from launching. I need to speak with a representative ASAP.

Sufio
Shopify Partner
145 1 54

Hi all, 

Usually, there are three possible causes as to why taxes are missing on your orders and invoices:

  • The country tax rate is not configured correctly.
  • The product is not set as taxable.
  • The customer is set as tax-exempt.

Please, find more details in our article regarding missing tax on Shopify orders and invoices. I hope it helps!

- Max from Sufio

mysupplyguy
New Member
2 0 0

Hello, is this a premium feature? I don't see that option in the base version I have

justin456770
Tourist
12 0 0

I have encountered this problem now and I don’t know how to solve it!