Sales Tax not calculated in test mode

New Member
1 0 0
Click to expand...
Click to expand...
I started the test mode, but when I added one of my products to my cart, it only calculated the price of the product and the shipping, not taxes.  On my product, I’ve selected “charge sales tax.”  I’m registered to collect sales tax in Arkansas.  I’ve also unchecked the “all prices include tax” box in Taxes and Duties.  What do I do?
Replies 2 (2)
Shopify Partner
3879 837 796

Hi @katrineliseart 


The optimum way for you now is to contact the Shopify support team directly and have them check it for you.

You could refer to this link, log in to your store account then type in a topic in the search bar and select Search. On the following page, scroll down to Get Support and click Continue and you'll be presented with options to contact their Support via chat, email, or schedule a call-back.

If you find this answer helpful, please mark it as a solution.
All the best.

AVADA - Top Rated App for Email, SMS, Popups

Check our website for full features and start a FREE TRIAL.
Install another app to boost sales, 100% FREE

Shopify Staff
Shopify Staff
1762 164 381

Hi @katrineliseart,


Thank you for getting in touch. When you test this by proceeding to checkout, are you entering in a shipping address? If so, is this an address from Arkansas or another state?


Can you also tell me if you have this option enabled when you go to Settings > Taxes and duties?



Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog