Sales tax showing up on multiple lines

jgessentials
Tourist
10 0 1

Hello,

Is there any way to display sales tax on just one combined line instead of multiple lines?

This is the first time I have ever seen something like this.

Our store is currently based in California, this was a test order shipped to California

Thank you

 

See attached image of email receipt:

 

Shopify-Sales-Tax.png

Replies 3 (3)
Victor
Shopify Staff
Shopify Staff
1847 174 396

Hi @jgessentials,

 

Thank you for getting in touch. The screenshot you have shown looks like it is from the Shopify admin, where sales taxes will be broken down on different levels (e.g. state, country, municipal, etc). It is done this way to give merchants a clear breakdown of which taxes were charged on the customer's order.

 

On the customer's end, they should see a single tax rate at checkout rather than multiple rates to help keep things simpler for them when they complete their purchase. 

 

Was there a specific reason why you wanted the taxes shown only as a single amount of tax on the merchant-facing side of things?

Victor | Social Care @ Shopify 
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moe6
New Member
3 0 0

Hi there,

I am having same issue.  I want to see it on just one combined line instead of multiple lines.  on another note its happening to some and not all.  its taking to much time for me to take a look at these sales.  Making me think something went wrong that's why its showing up... is it possible to change it the way it was before?  

Victor
Shopify Staff
Shopify Staff
1847 174 396

Hi @moe6,

 

If you are seeing different tax breakdowns on multiple orders then I would recommend contacting our support team directly for more help on this. Once you've logged into your store and authenticated yourself on your account, our team can view the details of each order and offer more information on why your taxes are being listed as they are.

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog