Scheduled payout missed

[Velvetvictoriah]

Hello,

I had a scheduled payout for yesterday. I have been with Shopify for many years now and run a successful ecom website. I have never not had a payout deposited when Shopify said it would be. The payout just sat at pending and never changed to in process. Today Shopify has skipped to the next payout and the last is completely missing. The balance however is still showing a large sum? But now way of getting it payed out?

many thanks 

[Blair]

Hi @Velvetvictoriah,

Thank you for reaching out to the Community! I'm happy to provide some assistance with your payouts, to ensure this gets resolved. 

While scheduling payouts allows you to get paid at regular intervals, your bank may take additional time to process the transfer. To learn more about this, I'd encourage you to check out our Scheduling Your Payouts document as it touches on this further. 

If more than 3 business days have passed and you still haven't received those funds, I'd encourage you to connect with us directly. This will allow our advisor team to take a closer look and ensure it gets resolved as quickly as possible. 

To connect, you can: 

• Head over to our Support Page.
• Log into your shop.
• Select the topic Starting a store.
• Scroll to the bottom of the page to view all available support options.

Please let me know if you have any other questions or concerns.