Setting up and collecting tax on products in the EU that are zero rated in the UK

Fiona_BCD
Shopify Partner
7 0 1

Hi,

I recently switched on the EU as a market for selling our products. 

We sell some products that in the UK are zero rated for VAT, but in the EU we need to charge VAT. When an order is made from the EU, Shopify is not charging VAT on the product.

 

How do we set that up correctly in Shopify?

We are on the basic plan.

 

Thanks

Reply 1 (1)

Erin
Shopify Staff
1036 134 166

Hi, @Fiona_BCD. Thank you for sharing all of that context! I'd recommend double checking that you've set up your account to accurately collect taxes In the EU. You can learn more about setting up EU taxes here. If you have already followed the steps outlined here and it's still not collecting correctly, please reach out to our support team through the Help Center here so we can take a closer look at your settings with you. 

Erin | Shopify 
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