Shopify Account is Frozen and couldnt even Pay the fee

[Deltabrand]

Looking for some help here... Our store is currently 'frozen' due to shopify being unable to charge/process the card that's on the account for monthly fees, etc.

We've tried to pay several times but couldn't complete on the 'verify and pay' button in the top right of the frozen page & it shows a turning circle for about a second then goes back to the standard 'verify and pay' black button? It's not giving any error message in relation to the card, fund available etc. Even went as far as replacing card, upon doing so the card 'verified' and requested to take transaction successfully (verified & approved on banking app) however when attempting after this to pay the outstanding bill, it repeats the verify and pay button issue as above?

I'm getting zero updates from shopify support apart from saying billing team are aware & I should get updates but last update was over 24 hours ago & was not an update, just acknowledgment of the ticket.

Can anyone offer any help on this, I would be very grateful for any help... As it stands our website offline and this is really affecting our business and the brand value & we cannot access customers orders & information to process.

FYI, from our side we've tried to pay the bills at least 20+ times over 2 different cards and other payment methods available, all have the same issue as mentioned above.. We are looking for Shopify support to reinstate the website if this is something they have to fix, however I'm being told only billing team can approve this and they have not responded.

Please help, when I searched online many people have this problem.