Shopify app billing refund

Solved
FSDev
Tourist
9 0 1

Good morning,
I used the G Translate app service for a short period (1 or 2 days), the amount charged to my card has not yet been refunded even though I canceled it within the trial period.
I contacted them and was told that the billing is done by Shopify and only shopify could refund me.

Can anyone from the Shopify support team help me with this or let me know the refund procedure?

Thank you

Accepted Solution (1)

Accepted Solutions
Nick_Marketing
Shopify Partner
1368 314 399

This is an accepted solution.

Consider sending a quick email to Shopify's Merchant support. They should assist you with the issue!
Contact page link: https://help.shopify.com/en/questions#/contact/email

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).

View solution in original post

Replies 2 (2)
Nick_Marketing
Shopify Partner
1368 314 399

This is an accepted solution.

Consider sending a quick email to Shopify's Merchant support. They should assist you with the issue!
Contact page link: https://help.shopify.com/en/questions#/contact/email

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).
FSDev
Tourist
9 0 1

Thank you Nick, I will do it.