Shopify balance bank statements - no help from risk at all

[phantommadeclub]

my store is closed by risk and I need shopify balance bank statement for year 2023 for tax purposes. It been 3 months going back with risk. 3 tickets escalated and they just send an template asking for requirements which I reply but they dont reply

[Luxeboxshop]

I’m in the same boat it’s been over a year

[Imogen]

Hi there, @Luxeboxshop. Thanks for taking the time to follow up on this thread! If you are in need of documents from your Shopify Account, then we'll want you to get in touch with our Authenticated Support Team via our AI Assistant so we can lend a hand with helping you get into your account to access these documents.

[Luxeboxshop]

That does not work I have tried several times. ##- Please type your reply
above this line -##

[Imogen]

As we're unable to authenticate users here in the Shopify Community, @Luxeboxshop, we're unable to access account information ourselves based on conversations we have here with users, nor are we able to take actions towards accounts. Due to these limitations, speaking with our Authenticated Support Team via our AI Assistant is how our Support Team can best help you with this request.