Shopify balance bank statements - no help from risk at all

phantommadeclub
Visitor
2 0 0

my store is closed by risk and I need shopify balance bank statement for year 2023 for tax purposes. It been 3 months going back with risk. 3 tickets escalated and they just send an template asking for requirements which I reply but they dont reply

Replies 4 (4)

Luxeboxshop
Visitor
2 0 0

I’m in the same boat it’s been over a year

Imogen
Shopify Staff
1726 199 302

Hi there, @Luxeboxshop. Thanks for taking the time to follow up on this thread! If you are in need of documents from your Shopify Account, then we'll want you to get in touch with our Authenticated Support Team via our AI Assistant so we can lend a hand with helping you get into your account to access these documents.

Imogen | Social Care @ Shopify 
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Luxeboxshop
Visitor
2 0 0
That does not work I have tried several times. ##- Please type your reply
above this line -##
Imogen
Shopify Staff
1726 199 302

As we're unable to authenticate users here in the Shopify Community, @Luxeboxshop, we're unable to access account information ourselves based on conversations we have here with users, nor are we able to take actions towards accounts. Due to these limitations, speaking with our Authenticated Support Team via our AI Assistant is how our Support Team can best help you with this request.

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog