Thank you for reaching out to the community forums about this. Have you been able to get connected with our live support yet about your 1099k? You absolutely are eligible to receive this, it just needs to go through our tax team who has access to that area of your store's details.
If you need to reach out to our live support still about this please follow this link: Shopify Help Center - Contact Support, when asked to sign in choose to continue without signing in, search for your issue and use the contact support button at the bottom of the search results to see all our live support options. Our live chat is available 24/7 to help with this.
You can also reply back to any of your previous billing emails, if you still have them in your email inbox as well.
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