Shopify creates duplicate Vendor in QuickBooks

SteelHead
Excursionist
39 0 49

I just received my first order of inventory in Shopify and when it sent the bill to QuickBooks, it created a duplicate of the Vendor (and added some numbers after the name).  Why?  The vendor names were an exact match.

Replies 5 (5)

Shay
Shopify Staff
2909 453 592

Hi @SteelHead 

 

Please reach out to our QB Migration support team via phone for additional support on this topic. They will have the most insight into what may have caused this and how to stop it from happening in the future.

 

QB Migration Support: +1 833 476 1302
Hours Of Operation: Monday - Friday, 9am - 4pm EST

 

Thank you! 

Shay | Social Care @ Shopify 
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SteelHead
Excursionist
39 0 49

Well, I tried calling the support line and didn't get any answer.  

I also find it very frustrating that you only offer support during business hours, which is when we are trying to run our business.  It's difficult to be on the phone troubleshooting things like this when we also need to help customers.

Amy_Dryden
Excursionist
23 0 22

I need help with this too.  Not every customer duplicates in QB, but some do?  I can't figure it out.

hayhook155
Excursionist
10 0 7

We had to mark our duplicate vendors and customers as inactive on the Quickbooks side to fix this.  

ocncarts
Tourist
5 0 3

I had to reach out to the OneSaas Connector app and they had to change the prefix before our inventory items.