Shopify Payments for non-US resident, don't have SSN but have LLC

Solved
kiraikra
Tourist
3 0 1

Hello to everyone! 

I am NOT a US resident, but I obtained LLC in Delaware and I have EIN as well. I enable Shopify Payments and the funds deposits to my US bank account successfully. But I don't have a SSN as I am non-resident of US. Shopify still asks me to provide one, I see the notification that I am not verified on my dashboard. What should I do then? I am afraid to be restricted from using the payment system some day and need to know now how to prevent it?

Hope to get any information!

Accepted Solution (1)

Accepted Solutions
Trevor
Community Moderator
Community Moderator
3210 432 737

This is an accepted solution.

Hello, Future Viewers!

To apply for Shopify Payments US when you are not based in the United States, but your company is operating out of the United States, then you will need all of the required documents below: 

  • Government-issued photo ID (driver's license, passport, etc. - non-US ID may be accepted)
  • An SSN will be required 
  • Business registration document (Registered in the US with the government)
  • Proof that the business is operating from the US. This can include tracking showing you are shipping from the US or proof of a physical US address (not a forwarding address).
  • A USD checking account opened with a real US banking institution, located on US soil. Virtual banks and currency services will not work for this; it has to be a real US bank.

If you have the required documents, then it would be best to reach out to our support as the forums community is not a regularly monitored area. For a quicker response, resolution, and better user experience, you'll want to reach out to us via phone, chat, or email. Due to this, I will be closing this forum for all future replies. 

Trevor | Community Moderator @ Shopify 
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Replies 78 (78)
Trevor
Community Moderator
Community Moderator
3210 432 737

Hey, @kiraikra.

 

If you are operating out of the United States and wish to use Shopify Payments, then we would require an SSN to be added to the account to continue using our in house payment processor. The requirement for an SSN isn't something we are able to bypass and is outlined in our Shopify Payments Terms of Service Section B-3. In the event that you don't have an SSN, then it will require using an alternative payment processor for your store. Thankfully, the United States offers a wide variety of third-party payment providers that you can add to your store which are listed on our payment processor page.

Trevor | Community Moderator @ Shopify 
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kiraikra
Tourist
3 0 1

Thank you,

But in B-3 section it says that "To verify your identity, we will require additional information including your business EIN OR Tax ID, social security number, and date of birth"

Does that mean either EIN OR something else? I have EIN.

Trevor
Community Moderator
Community Moderator
3210 432 737

To clarify that section, you would need to supply either an EIN or a Tax ID alongside an SSN, and your date of birth. 

 

Trevor | Community Moderator @ Shopify 
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kiraikra
Tourist
3 0 1

Oh, all right! Thank you,

Hope to find the solution for me!

jrfcve
New Member
2 0 0

Hey, @Trevor 

I'm working on a project for a client. This client is a U.S based corporation. The corporation is owned 100% by a non-us resident which has no SSN, neither ITIN. 

Nevertheless, the business operates from the U.S, all suppliers are from the U.S and all items are fulfilled by U.S warehouses and sent with USPS. 

In that case, would I be able to set up a Shopify Payments account for them? 

Thank you.

Trevor
Community Moderator
Community Moderator
3210 432 737

Hey, @jrfcve!

 

If the account owner is residing in the United States then we will require an SSN as there is no way to bypass this requirement. In the event that the owner is based in a different country, but operating their business in the United States then we may be able to offer Shopify Payments, however, a variety of documents will be required to get this setup. 

 

Let me know if you have any questions.

Trevor | Community Moderator @ Shopify 
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jrfcve
New Member
2 0 0

Thank you for your answer, @Trevor 

Yes, the business is operated 100% from the United States, specifically from Miami, Florida. 

May I ask you which documents will be required to get the account settled up? 

Trevor
Community Moderator
Community Moderator
3210 432 737

@jrfcve 

 

If the business owner is based outside of the United States, but their business is located in the United States then we may be able to provide Shopify Payments. To have this reviewed the account owner would need to provide all of the following documents: 

 

 

  • Government-issued photo ID (driver's license, passport, etc. - non-US ID may be accepted)
  • A Tax ID in the United States:
    1. EIN if the merchant is LLC/Corp
    2. SSN if the merchant is Sole Proprietor
  • Business registration document (Registered in the US with the government)
  • Proof that the business is operating from the US. This can include tracking showing they are shipping from the US or proof of a physical US address (not a forwarding address).
  • A USD checking account, opened with a real US banking institution, located on US soil. Virtual banks and currency services will not work for this, it has to be a real US bank.

 

Trevor | Community Moderator @ Shopify 
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Vaibhav_Mehta
New Member
3 0 0

Hi,

 

Does a Mobile Bill or an Internet bill work as proof of address for the business? 

 

Also, do the utility bills need to be on the name of the LLC or it can be on the name of the director.

Trevor
Community Moderator
Community Moderator
3210 432 737

Mobile/internet bills would not be eligible as they don't confirm an address and could be managed without a physical presence. The utility bills would also need to be in the name of the LLC and not the director. 

 

Let me know if you have any other questions! 

Trevor | Community Moderator @ Shopify 
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philerup
New Member
2 0 0

Peter,

 

I am a US citizen with a SSN but live overseas.

Shopify Payments requested the following but I can only provide Photo ID front and back. I use my permanent address in the US (my parents home) so I don't have a utility bill with my address and of course I don't have a business license or inventory. What should I do? My credit card and bank account for PayPal are linked to my US address.

Trevor
Community Moderator
Community Moderator
3210 432 737

@philerup 

 

To clarify, have you been contacted via email to provide this information?

Trevor | Community Moderator @ Shopify 
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philerup
New Member
2 0 0
Peter, Yes they emailed me.
Trevor
Community Moderator
Community Moderator
3210 432 737

@philerup 

 

In that case, it would be best to follow up on the email, outlining what you can provide. For the documents that you're not able to provide, you'll need to provide as much information as possible as to why you can't offer them. From there, our teams will be able to decide on whether we can provide Shopify Payments for your store. 

Trevor | Community Moderator @ Shopify 
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Pabloinkosi
Tourist
7 0 7

Hi Peter,

 

I’m in this exact situation, based in Australia but have a US Corp, EIN, US bank account, state sales tax licenses, and shipping from the US though a fulfilment company etc. I received an email today about providing my SSN - but I’m yet to get this as waiting for my Visa to come through. How do I need to provide this? Do I just reply to the email asking for SSN explaining our setup and providing those documents, or is there another way to do it that is preferred?

 

thanks 


@Trevor wrote:

@jrfcve 

 

If the business owner is based outside of the United States, but their business is located in the United States then we may be able to provide Shopify Payments. To have this reviewed the account owner would need to provide all of the following documents: 

 

 

  • Government-issued photo ID (driver's license, passport, etc. - non-US ID may be accepted)
  • A Tax ID in the United States:
    1. EIN if the merchant is LLC/Corp
    2. SSN if the merchant is Sole Proprietor
  • Business registration document (Registered in the US with the government)
  • Proof that the business is operating from the US. This can include tracking showing they are shipping from the US or proof of a physical US address (not a forwarding address).
  • A USD checking account, opened with a real US banking institution, located on US soil. Virtual banks and currency services will not work for this, it has to be a real US bank.

 


 

Trevor
Community Moderator
Community Moderator
3210 432 737

@Pabloinkosi 

 

If you've received an email, then replying would be your best route as you'd be in direct contact with the team that can provide insight into what we can and can't accept for your specific case. 

Trevor | Community Moderator @ Shopify 
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mattzima
Tourist
3 0 1

Hi everyone!

 

@Trevor, does Shopify accept ITIN instead of SSN? Assuming that:

- I do not live in the US and I operate from Europe

- I have a single-member LLC in the US and I'm considered as a disregarded entity

- I dropship items from China to customers in the US

 

 

 

 

 

Trevor
Community Moderator
Community Moderator
3210 432 737

@mattzima 

 

Our teams may be able to accept an ITIN instead of an SSN, however; we would require that all other information be provided as well. I can't guarantee that we'll be able to make this exception as it will require further review. If you do have all other required documents, then let me know as I can reach out to you via email to get this escalated up. 

Trevor | Community Moderator @ Shopify 
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Vaibhav_Mehta
New Member
3 0 0

Hi Peter,

 

I had a conversation with someone from Shopify team here in India and he told that if we sign up as a C Corp, Shopify Payments wouldn't require an address verification ?

 

Can you please verify