Shopify Payments for non-US resident, don't have SSN but have LLC

[kiraikra]

Hello to everyone! 

I am NOT a US resident, but I obtained LLC in Delaware and I have EIN as well. I enable Shopify Payments and the funds deposits to my US bank account successfully. But I don't have a SSN as I am non-resident of US. Shopify still asks me to provide one, I see the notification that I am not verified on my dashboard. What should I do then? I am afraid to be restricted from using the payment system some day and need to know now how to prevent it?

Hope to get any information!

[safecupusa]

Hey Peter, 

I fit in your description perfectly. I need to activate Shopify payments, because I already got stripe verified and then found out Shopify doesn't accept Stripe in the USA! 

How can I apply for Shopify payments verification, Using EIN, bank account and proof the goods are delivered from the USA only, but I am situated abroad? 

[Trevor]

@safecupusa 

You will need to verify that you have all of the documents listed below: 

• Government-issued photo ID (driver's license, passport, etc. - non-US ID may be accepted)
• A Tax ID in the United States:
  1. EIN if you are LLC/Corp
  2. SSN if you are Sole Proprietor
• Business registration document (Registered in the US with the government)
• Proof that the business is operating from the US. This can include tracking showing you are shipping from the US or proof of a physical US address (not a forwarding address).
• A USD checking account opened with a real US banking institution, located on US soil. Virtual banks and currency services will not work for this; it has to be a real US bank.

If you have these documents, let me know!

[eykash]

Dear Peter,

Would business licence be accepted as proof of address?

[Trevor]

@eykash 

A business licence would not be accepted as proof of address as it does not sufficiently prove that the business is operating out of the United States. We would require a secondary piece for proof of address. 

[mswim]

Hi @Trevor 

We have all the required documents outlined in your previous post so we can be able to use shopify payments. Could you help us? Thank you!

[TroyBoy]

Hey did you ever get Shopify payments or any other payment provider with your documents? I’m in the same position as you.

[shelikes]

Nothing yet, a support ticket was created, I’m just waiting on the reply.

[TroyBoy]

Can you send me your email, since we’re in the same position we can update each other if a solution is found.

[Trevor]

@TroyBoy @mswim 

I've sent both of you an email. 

[Trevor · Accepted solution]

Hello, Future Viewers!

To apply for Shopify Payments US when you are not based in the United States, but your company is operating out of the United States, then you will need all of the required documents below: 

• Government-issued photo ID (driver's license, passport, etc. - non-US ID may be accepted)
• An SSN will be required 
• Business registration document (Registered in the US with the government)
• Proof that the business is operating from the US. This can include tracking showing you are shipping from the US or proof of a physical US address (not a forwarding address).
• A USD checking account opened with a real US banking institution, located on US soil. Virtual banks and currency services will not work for this; it has to be a real US bank.

If you have the required documents, then it would be best to reach out to our support as the forums community is not a regularly monitored area. For a quicker response, resolution, and better user experience, you'll want to reach out to us via phone, chat, or email. Due to this, I will be closing this forum for all future replies. 

[shelikes]

What's the best way to submit this information, as I too received this information only a few days ago. I the owner, am not residing in the US but all business opeartions functions in the US.

[Trevor]

@shelikes 

Can you confirm that you have all the required documents outlined in my previous post? If yes, then I can verify the account to send your request up for review. 

[shelikes]

Yes I do.

[Trevor]

@shelikes 

Great, thanks! I have sent you an email. 

[shelikes]

Yes I can, please advise me. As my deadline is May 2 9:05 am for submitting the SSN.

[alonsin07]

Hey Peter, 

Maybe you have some advice as my situation is very similar. 

Shopify is currently asking for a Photo ID (USA) but I have some concerns.

I live in the USA, have been since i was 5, and am a DACA recipient. 

My DACA has not been renewed yet, and both DACA and DL expired last month. I understand it is a difficult situation because of the politics situations occurring in our country at the moment.

I have a VALID SNN, a valid business bank account, an LCC. I have also provided Shopify proof of where I live, bank statements, etc. 

But they are asking for a PHOTO ID (USA). Both of the ID's I could use expired last month. 

Do you think this would cause any issues? Should I submit my DL? My SNN card? 

Thanks in advance

[Trevor]

@alonsin07 

I wouldn't be able to give a concrete answer on what we can and can't allow as each case is unique. Have you received an email in regards to this, or are you only seeing a red banner in your admin? If you've received an email, then following up there will be your best approach. If you only see a red banner, then uploading the requested documents, then explaining why the ID is expired in the notes section will be the best steps you can take to finding out if we're able to make an exception. 

[Cevdet]

Hey @Trevor 

Maybe you can give me some advice as well since I am searching for the right answer.

I am non US citizen and I have LLC company, EIN, bank account, address but I don't have a SSN.

Our business is fully operating, manufacturing and shipping from the USA. We sell worldwide but all products are made in USA. And I am not living in USA I am living in Turkey.

I was wondering If I can use shopify payments for our business. We want to integrate it into our website.

Thank you @Trevor 

[Trevor]

If you are the business owner and you're based outside of the United States, but your business is located in the United States, then we may be able to provide Shopify Payments. To have this reviewed, the account owner would need to provide all of the following documents: 

• Government-issued photo ID (driver's license, passport, etc. - non-US ID may be accepted)
• A Tax ID in the United States:
  1. EIN if you are LLC/Corp
  2. SSN if you are Sole Proprietor
• Business registration document (Registered in the US with the government)
• Proof that the business is operating from the US. This can include tracking showing you are shipping from the US or proof of a physical US address (not a forwarding address).
• A USD checking account opened with a real US banking institution, located on US soil. Virtual banks and currency services will not work for this; it has to be a real US bank.

If the required documents can't be provided, or if the account is not eligible to use Shopify Payments after the review, then your best option would be to utilize one of the payment providers available to you in Turkey. You'll still be able to sell in USD while using one of these payment processors; however, it is essential to note that when using a third-party payment provider, you are subject to transaction fees per order. 

[kaanfurrier]

Hello, @Trevor

 My situation is almost the same as Mr. Cevdet however, I am based in New York.  I will obtain LLC company very soon and every document required by you except SSN.  So I want to make sure that I can use Shopify Payment before establishing the website. 

Have a nice day

[Trevor]

@kaanfurrier 

If you're in the United States, then we would require an SSN to use Shopify Payments. I'm afraid there is not a way to bypass this requirement. 

@Bora 

Do you also have proof that the business is operating from the United States? If yes, then I can reach out to you via email to send your store up for further review to determine if you're eligible for Shopify payments.

[Bora]

Hi @Trevor 

I'm having the same problem with Mr. Cevdet. I live in Turkey but I have an LLC, real address(not virtual), EIN, ITIN, business registration document, and USD checking account at real US banking institution but I don't have an SSN to set up Shopify Payments. Could you help me set up Shopify payment If I am eligible?

[Cevdet]

Hi @Trevor,

Thank you for your response.

I can provide all of the following documents. Could you please assist me about Shopify Payments and where to send the required documents and about what to do now.

Thanks in advance

[Bora]

Hi @Trevor 

I'm on a 14-day free trial and I'm thinking of doing Oberlo dropshipping but If I have to work with U.S. based suppliers for approved by Shopify payments I can redesign by store and work with U.S. suppliers.

[Trevor]

@Cevdet 

Sure thing! I've shipped you an email.

@Bora 

You would need to ensure that you have proof that the business is operating from the US. Without this, the request can not be reviewed. 

[Bora]

@Trevor 

If you can reach out to me via email, I can provide all of my company documents that prove the business is operating from the US.

[Trevor]

@Bora 

Sure thing! I've shipped you an email. 

[Lucas007]

@Trevor
I have an LLC company in the United States, but I am a non-resident of America. I want to use Shopify Payments, but I have no SSN number.
I can provide all of the following documents, can you contact me by email, then I can provide it to you.

1. Passport
2. IRS EIN document
3. Business registration document in the USA
4. Articles of Organization( can proof the physical address of the office) 
5. Tax License License in the USA

6. Bank of America's account

[Trevor]

@Lucas007 

Taking a look, I can see this has been escalated for you through another forum post. It shouldn't be long before our teams reach out to you via email. 

[canselmo]

@Trevor 

ı ve an LLC company in the United States,  but i am not an american citizen. I want to use Shopify Payments, but I have no SSN number.
I can provide all of the following documents,  can you contact me by email, then I can provide it to you.

1-)EIN

2-)ITIN

3-)LLC COMPANY ARTİCLE 

4-)RENTAL AGREEMENT OF THE COMPANY OFFICE

5-) REEL (BANK OF AMERICA)  STATEMENT ( LLC COMPANY)

6-)COMPANY CERTIFICATES 

CAN I USE SHOPIFY PAYMENTS WITH THIS DOCUMENTS 

THANK YOU

[Trevor]

@canselmo 

Are you based in the United States, or are you living outside of the United States? If it is the latter, then we would require the following: 

• Government-issued photo ID (driver's license, passport, etc. - non-US ID may be accepted)
• A Tax ID in the United States:
  1. EIN if you are LLC/Corp
  2. SSN if you are Sole Proprietor
• Business registration document (Registered in the US with the government)
• Proof that the business is operating from the US. This can include tracking showing you are shipping from the US or proof of a physical US address (not a forwarding address).
• A USD checking account opened with a real US banking institution, located on US soil. Virtual banks and currency services will not work for this; it has to be a real US bank.

If you can confirm that you're living outside of the United States and that you have the documents listed above, then let me know. 

[Gino]

Hi Peter, I am a non-resident but I am the owner of an LLC duly incorporated in the USA:

I live in South America and do dropshipping with Chinese suppliers and the shipments are for everyone but mainly to Europe since online advertising in the USA is more expensive. But I don't have SSN and ITIN either

In the USA I have the following duly established documents:

- Physical address in New Mexico
- LLC in Albuquerque
- EIN for non-residents.
- Business account in a bank within the United States
- Articles organization
.- Statements of the organizer

With these documents can I qualify to have shopify paymentes as a payment gateway?

Or in any case in my situation that the EIN can apply instead of the SSN when shopify asks me for this document number?

I appreciate the answer.

If I have more questions can I write to you by mail?

Best regards.

[Trevor]

@Gino 

Do you have the following?

• Business registration document (Registered in the US with the government)
• Proof that the business is operating from the US. This can include tracking showing they are shipping from the US or proof of a physical US address (not a forwarding address). 
• A USD checking account opened with a real US banking institution, located on US soil. Virtual banks and currency services will not work for this, it has to be a real US bank

@gandres 

Hola. Nuestro equipo de soporte técnico estará complacido de ayudarte con tu requerimiento en español. Por favor, contáctanos vía email a: soporte@shopify.com

[Gino]

Yes i have everything. How can I contact you by email for other inquiries? Because I recently contacted an American provider but we still haven't started working.

[Trevor]

@Gino 

I have sent you an email to the email listed on your forums account. I will need you to reply there to continue the conversation.