Shopify Payments for non-US resident, don't have SSN but have LLC

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kiraikra
Tourist
3 0 1

Hello to everyone! 

I am NOT a US resident, but I obtained LLC in Delaware and I have EIN as well. I enable Shopify Payments and the funds deposits to my US bank account successfully. But I don't have a SSN as I am non-resident of US. Shopify still asks me to provide one, I see the notification that I am not verified on my dashboard. What should I do then? I am afraid to be restricted from using the payment system some day and need to know now how to prevent it?

Hope to get any information!

Replies 78 (78)
Lucas007
New Member
2 0 0

@Trevor
I have an LLC company in the United States, but I am a non-resident of America. I want to use Shopify Payments, but I have no SSN number.
I can provide all of the following documents, can you contact me by email, then I can provide it to you.

 

1. Passport
2. IRS EIN document
3. Business registration document in the USA
4. Articles of Organization( can proof the physical address of the office) 
5. Tax License License in the USA

6. Bank of America's account

Trevor
Community Moderator
Community Moderator
3214 435 743

@Lucas007 

 

Taking a look, I can see this has been escalated for you through another forum post. It shouldn't be long before our teams reach out to you via email. 

Trevor | Community Moderator @ Shopify 
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canselmo
New Member
1 0 0

@Trevor 

ı ve an LLC company in the United States,  but i am not an american citizen. I want to use Shopify Payments, but I have no SSN number.
I can provide all of the following documents,  can you contact me by email, then I can provide it to you.

 

1-)EIN

2-)ITIN

3-)LLC COMPANY ARTİCLE 

4-)RENTAL AGREEMENT OF THE COMPANY OFFICE

5-) REEL (BANK OF AMERICA)  STATEMENT ( LLC COMPANY)

6-)COMPANY CERTIFICATES 

 

CAN I USE SHOPIFY PAYMENTS WITH THIS DOCUMENTS 

 

THANK YOU

Trevor
Community Moderator
Community Moderator
3214 435 743

@canselmo 

 

Are you based in the United States, or are you living outside of the United States? If it is the latter, then we would require the following: 

 

  • Government-issued photo ID (driver's license, passport, etc. - non-US ID may be accepted)
  • A Tax ID in the United States:
    1. EIN if you are LLC/Corp
    2. SSN if you are Sole Proprietor
  • Business registration document (Registered in the US with the government)
  • Proof that the business is operating from the US. This can include tracking showing you are shipping from the US or proof of a physical US address (not a forwarding address).
  • A USD checking account opened with a real US banking institution, located on US soil. Virtual banks and currency services will not work for this; it has to be a real US bank.

If you can confirm that you're living outside of the United States and that you have the documents listed above, then let me know. 

Trevor | Community Moderator @ Shopify 
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gandres
New Member
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gandres
New Member
3 0 0

peter amigo por favor enviame un correo para enviarte todos los documentos requeridos 

Gino
New Member
2 0 0

Hi Peter, I am a non-resident but I am the owner of an LLC duly incorporated in the USA:

I live in South America and do dropshipping with Chinese suppliers and the shipments are for everyone but mainly to Europe since online advertising in the USA is more expensive. But I don't have SSN and ITIN either

In the USA I have the following duly established documents:

- Physical address in New Mexico
- LLC in Albuquerque
- EIN for non-residents.
- Business account in a bank within the United States
- Articles organization
.- Statements of the organizer

With these documents can I qualify to have shopify paymentes as a payment gateway?

Or in any case in my situation that the EIN can apply instead of the SSN when shopify asks me for this document number?

I appreciate the answer.

If I have more questions can I write to you by mail?

Best regards.

Trevor
Community Moderator
Community Moderator
3214 435 743

@Gino 

 

Do you have the following?

 

 

  • Business registration document (Registered in the US with the government)
  • Proof that the business is operating from the US. This can include tracking showing they are shipping from the US or proof of a physical US address (not a forwarding address). 
  • A USD checking account opened with a real US banking institution, located on US soil. Virtual banks and currency services will not work for this, it has to be a real US bank

 

@gandres 

 

Hola. Nuestro equipo de soporte técnico estará complacido de ayudarte con tu requerimiento en español. Por favor, contáctanos vía email a: soporte@shopify.com

 

 

Trevor | Community Moderator @ Shopify 
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Gino
New Member
2 0 0

Yes i have everything. How can I contact you by email for other inquiries? Because I recently contacted an American provider but we still haven't started working.

Trevor
Community Moderator
Community Moderator
3214 435 743

@Gino 

 

I have sent you an email to the email listed on your forums account. I will need you to reply there to continue the conversation. 

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hellomeshop
New Member
1 0 0

Hi @Trevor We are a U.S entity with all shareholders being non-us residents. We have all the following docs you need. Could you please send me an email where I can forward the docs to?

Thank you so much!

 

Trevor
Community Moderator
Community Moderator
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@hellomeshop 

 

Email sent!

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Xaandra
New Member
1 0 0

Hi Peter,

 

I have the same issue, however I have not completed my store set-up or on-boarded US suppliers. The store will operate from the US.

 

Here are my questions:

  1. Should I complete this process before setting up the payments? (Seems a little strange to me that you would go through the process prior to ensuring you can get paid.)
  2. Can I forward you the information required to setup Shopify Payments? (I have everything listed below (pasted from one of your previous comments)
    • Government-issued photo ID (driver's license, passport, etc. - non-US ID may be accepted) 
    • A Tax ID in the United States:
      • EIN if you are LLC/Corp
    • Business registration document (Registered in the US with the government)
    • Proof that the business is operating from the US. This can include tracking showing you are shipping from the US or proof of a physical US address (not a forwarding address). (This I do not have since I have not launched. See point #1)
    • A USD checking account opened with a real US banking institution, located on US soil. Virtual banks and currency services will not work for this; it has to be a real US bank.

Thanks

Libs20
New Member
2 0 0
Hello Kiraikra
We are in the same situation as you and was wondering if you could tell me which third party payment provider you managed to use. Perhaps you could email me on sales.kphoto@gmail.com. Thank you so much!
Trevor
Community Moderator
Community Moderator
3214 435 743

@Xaandra 

 

We would require all of the documents to be available for the request to be escalated. If you are waiting on completing your store before all the documents would be ready, then it would be best to wait until then before sending the account up for review. 

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Libs20
New Member
2 0 0
Hello Peter
We also have the same issue. We have a US based LLC with a US bank account, an address, and a fulfillment center that is already holding some of our inventory. But both owners are non US residents.
We haven’t launched yet, and have got turned down from Shopify payments. Yet I see that it is possible to do so! Can you please send me the email required to try and resend all my documents? Is there somehow you can handle this issue?
Thank you
Trevor
Community Moderator
Community Moderator
3214 435 743

Hi, @Libs20

 

Based on the context you've provided, it sounds like you are already in touch with the team that would handle the request to use Shopify Payments. This would be the same team I would escalate your request to; therefore, creating an escalation on your behalf would not bear different results. Your best option here would be to follow up on the email you would have received as that email is connected to the team that would be able to make the final decision. 

Trevor | Community Moderator @ Shopify 
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IsaacT
New Member
1 0 0

Hi Peter, Thank you for all the info. I have a doubt.

 

Is Transferwise in this category?

"A USD checking account opened with a real US banking institution, located on US soil. Virtual banks and currency services will not work for this, it has to be a real US bank."

 

Best

Isaac

 

 

DH_Master
New Member
1 0 0

Hi Peter,

I have a US entity selling on US mostly through Amazon and operating the business form outside the country, I have all the required documentation to apply to Shopify Payments, please contact me.

Trevor
Community Moderator
Community Moderator
3214 435 743

@IsaacT 

 

Is Transferwise in this category?

Based on the information on Transferwise, it would be an unsupported bank type for Shopify Payments. It would need to be a US-based bank with physical locations. 

 

________

@DH_Master 

 

I have sent you an email tilted "Shopify Forum Support." Please respond there with the requested information to continue the review process.

Trevor | Community Moderator @ Shopify 
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