The reason it is so highly rated is they are super helpful when you join and immediately request you to give them a rating (I also gave them 5 stars that I wish I could take back). But then you find out that the app is very cumbersome to use, reports often take a whole day to run, and their customer service is horrible. I wish I could revise my rating. You get what you pay for.
I'd be damned if I pay 20.00 a month for each shopify store to get reports that should follow general accounting principals. That's absurd. Bad on Shopify. A day is from 12 - 11:59 per time zone. Period. I am so angry
Yes, I am dealing with this as well. I was told to look into an App to help me. After trying a few, I have downloaded the Report Toaster App. They were able to create a report that separates the payouts to correspond to the Shopify payout times. ie all sales made after 8 pm, in my case, show on the next days payout report.
At least I am able to reconcile without having to downlaod the cvs files to reconcile. Hope this can help you.