Hi everyone,
I'm reaching out to the community because I'm facing a frustrating issue with Shopify invoicing and payments, and I believe other Indian merchants might be experiencing the same.
Here's the situation:
- I've been using Shopify and made my purchase for a theme Outsiders ,380.00 USD (INR 32,870.00 to be exact).
- Shopify uses Razor pay as its payment gateway in India.
- Due to a recent change in RBI regulations for recurring mandates, payments exceeding INR 15,000 on debit/credit cards require additional user authorization before being automatically collected.
The Problem:
- Razor pay isn't able to automatically debit the invoice amount due to exceeding the RBI limit.
- I'm not receiving any prompts for additional authorization when trying to pay through the two options provided (debit/credit card).
- When I attempt to pay, Razorpay creates a new mandate (instead of requesting additional authorization on the existing one).
- Approving this new mandate and clicking "pay my invoice" results in an error.
- My suspicion is that Razorpay is rejecting the transaction internally before it even reaches my bank for approval because of the amount exceeding INR 15,000.
Shopify Support Issues:
- I've contacted Shopify support multiple times, but they seem unfamiliar with the issue and unaware that Shopify uses Razorpay for Indian payments.
- They haven't been able to resolve the problem and keep directing me to tickets with the billing and accounts team, which haven't received any responses despite escalations.
- New support representatives treat each interaction as a new issue, requiring me to explain everything repeatedly.
Call to Action:
If any other Indian merchants have faced similar issues with invoice payments due to the RBI mandate change, please share your experiences.
Possible Solutions:
- Does anyone have insights into how to resolve this with Razor pay or Shopify?
- Can Shopify support be made aware of this issue and the limitations of recurring mandates with Razor pay for Indian merchants?
Additional Information:
- This issue has caused my Shopify store to constantly fail transactions!
Thank you for your time and support. We need to work together to find a solution for Indian merchants on Shopify.
