Financing, tax rates, and accounting
Just a friendly warning to anyone who accesses this group in search of information about IRL customer experiences with the migration from Quickbooks POS + Enterprise to Shopify POS + Enterprise - the data connector from Shopify to Enterprise did not work for us. Shopify support was unbearably slow to respond, typically making us wait 10 days between messages. Ultimately, they could not fix the issue, after SIX WEEKS of very slow back-and-forth. We were already using Shopify for eCommerce, so the switch to POS was somewhat simple and we are happy with the POS system so far. But we still do not have a way to connect Shopify POS to Quickbooks Enterprise.
Hey!
I'm sorry to hear about your experience. If you still need help, send me a direct message.
Best,
Flo
Thanks for your post @empirechrome! I've raised this to the team for further review.
TyW | Online Community Manager @ Shopify
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Any updates on this? Have a similar setup and don't need this to happen.
Same situation here. We run a multi-store + web config and shopify has largely been unable to even understand the way retail works, let alone help with their own integration. Just this morning, after weeks of working on the migration, a support "specialist" posed this question to me: "Is Quickbooks an app in the Shopify marketplace?"
I have had the same problem repeatedly. The support people are very nice, but when I bring up things that are essential to in person sales (being able to put a negative quantity in a receipt for return, being able to offer gift receipts that don't show every single item the person bought, so. many. other. things) the support person has never thought of how that might be important to a brick and mortar store. I get a lot of "oh! now that you have explained that to me as a customer service issue, I can see why you might want that"
In the 4 days since I switched to Shopify POS, I have had to apologize to my customers a lot. which is not the way to keep us in business. This POS is not fully ready to be an in person sales system. we have created elaborate work arounds for things that should be basic functions
Your quickbooks data already had the zero added... Not sure how long you used POS but its been that way from the start. I had to use a macro to remove the first digit of the UPC so I could send purchase order reports to vendors in QBPOS. Just export your data into a csv, and remove the first digit from your UPCs, then re upload it. Solved the problem for our 8,000+ products. Excel is your friend 🙂 Styles not being converted into variants is the biggest problem for us, but it only affects our online store so we can continue to sell variants normally in person. I just have to setup a new product with its variants done correctly and then archive the old ones as we publish it online. Only issue is stocky doesn't forget the old products that are archived and you loose the sales history.
I also have been in migration hell with "advisors" who don't seem to understand Shopify at all and the "specialized migration team" who know even less. I get scripted responses that don't fix my issues. Have even been told to contact Quickbooks when it is a Shopify issue, not quickbooks. I'm ready to pull the plug and go back to unsupported Quickbooks POS until I find something that works.
Let me know what you end up using! We're not using shopify.
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