I am applying online with the California Dept of Tax and Fee Administration for a California Sales Tax Permit.
I am being asked for the following:
Merchant Card Processor Name
Merchant Card Processor Account
My shopify store is setup to accept credit cards through Shopify. I tried reaching out through another thread but havent heard anything back yet. Can a Shopify expert help me in this matter? Thanks!
I'll get in touch with Shopify support and see if they have an answer for me instead. I have honestly waited over a month to get answer after posting on another thread as well. Can't delay opening my store any longer.
I have the same question. You think this should be easily available information. Anyone find out who the "Merchant Card Processor Account" & "Merchant Card Processor Account" are?
I did a chat session with Shopify support and got an answer in < 5 minutes.
I'm not sure if this will vary for different people, but they said payment processor was "Shopify Payments".
They gave me an account number for the Merchant Card Processor Account, but I don't know if that is unique per store or for any other reason, so I won't share that.
Just contact Shopify Chat support:
Hi after contacting shopify support, they told me the merchant processor number is simply your store ID
Elias here with Shopify Support. Thanks everyone for reaching out!
@GLP is absolutely correct (thank you for sharing this with the community).
If you're using Shopify Payments, the Merchant Account Name is 'Shopify Payments' and the Merchant Account Number is your unique Shop ID. Since the Shop ID isn't visible through the admin, you'll need to contact our support team in order to get your Shop ID.
That being said, if you're unable to contact Shopify Support - I'd be happy to take a look at your store as well. However, it's worth mentioning that contacting our support team through the link (shared above) will be the quickest option.
I hope this helps! If there's any other questions on this topic, don't hesitate to let me know!
Thank you for joining the thread! I'd be happy to help take a closer look at your account and Shop ID. In order to do that, I've sent an authentication email to the registered email we have on file. Please check your inbox/spam folders and reply to it.
For any new community members joining this thread and looking to get help with their Merchant ID/Shop ID, feel free to contact Shopify Support directly for immediate assistance - We've got a guide for accessing more contact options here.
Not sure if this is still an option. None of the links to contact Shopify support are working for me and I am trying to obtain my store ID/merchant processor number. Are you still able to help with this?
Thank you for joining the thread!
I'm afraid we aren't able to assist with this via the Shopify Community at this time, as we're unable to authenticate merchant accounts on here. However, you can reach out to our Support team through the Shopify Help Center and they'd be happy to assist you through live chat, email, or callbacks. Simply log into your account and you'll be prompted to search a topic on the Help Center. Once you've completed a search, a button to "Get support" will appear below the relevant resources generated by the search.
I'd love to know if this helps you get through to contacting our Support team. Keep me posted!
Hello, I had the same problem.. I called CDTFA and they told me to answer no to that question if you didn't have it or if you didn't know where to find it. They can alway input that information later
Hello, I called California Dept of Tax and Fee Administration and they told me to say no t that question if I didnt know the information. They can always add it later when you find it out.
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