Accounting and Taxes

houseofindi · ‎08-20-2020

Hello,

Could someone kindly help me in getting a refund for a yearly subscription?

I activated my expired trial period to see the possibility of linking Shopify to the Facebook shop.

My credit card was charged today 20th Aug and upon realizing I have immediately closed the store within an hour 20th Aug ( as per another forum topic of the same info I gathered)

Thanks in advance

Cal · ‎08-20-2020

Hey @houseofindi!

Cal here from Shopify, thanks for reaching out to us. How are you doing today?

I'd be happy to investigate this for you,

Cal | Social Care @ Shopify
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houseofindi · ‎08-21-2020

Hi Cal,

I already have a person by the name Hans, handling it. He has escalated it
to the Accounts due to the amount size.

He is keeping me posted at the moment.

Will update if I dont here from him.

Thanks for the message

Cal · ‎08-21-2020

No problem! Glad to hear it's getting looked into for you. All the best!

Cal | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog