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Subscription Refund Please

houseofindi
New Member
4 0 0

Hello,

Could someone kindly help me in getting a refund for a yearly subscription? 

I activated my expired trial period to see the possibility of linking Shopify to the Facebook shop.

My credit card was charged today 20th Aug and upon realizing I have immediately closed the store within an hour 20th Aug ( as per another forum topic of the same info I gathered) 

Thanks in advance

 

Replies 3 (3)
Cal
Shopify Staff
Shopify Staff
989 103 165

Hey @!

Cal here from Shopify, thanks for reaching out to us. How are you doing today? 

I'd be happy to investigate this for you,

Cal | Social Care @ Shopify 
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houseofindi
New Member
4 0 0
Hi Cal,

I already have a person by the name Hans, handling it. He has escalated it
to the Accounts due to the amount size.

He is keeping me posted at the moment.

Will update if I dont here from him.

Thanks for the message
Cal
Shopify Staff
Shopify Staff
989 103 165

No problem! Glad to hear it's getting looked into for you. All the best! 

Cal | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog