Tax Exempted Customers

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Hi Shopify team,


We have a customer who is in NGO and he is exempted from paying tax. Please let us know how we can enable this feature for NGO or such customers moving forward? We expect early response from you on this regard.



Thank you.


Reply 1 (1)

Shopify Staff
1053 117 133

Hi there, @Elaine9!


Thank you for your post, I'm happy to share some information. 


I recommend checking out our help document for the steps on setting up a tax-exempt customer. If your customer is located in Canada, you can instead refer to this help document


I also wanted to let you know that by posting in the Shopify Community, you can receive guidance/advice from fellow merchants, Shopify partners, and staff, but a timely response isn't guaranteed. If you need immediate assistance, you can contact Shopify Support through the Help Center. We're available 24/7 via live chat, email, and callback!


I hope this helps — please let me know if you have any other questions. 

Greta | Shopify 
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