The Tax Status is set to TRUE but isn't working after hitting the Buy button

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The Tax Status is set to TRUE but isn't working after hitting the Buy button

jgelicame
Excursionist
16 0 3

Hi,

We set Tax as Collecting in the UK as we'll add taxes to our products.

jgelicame_0-1664278554988.png

 but the supposed 'tax' added doesn't appear after clicking the Buy button.
What should we do?
(our store is not live yet)

Accepted Solution (1)

Victor
Shopify Staff
2572 236 545

This is an accepted solution.

Hi @jgelicame,

 

Thank you for getting in touch. Is this something you're seeing in an order you've placed on the store, or just when you head to the checkout yourself and look for the tax?

 

You'll want to ensure that you have your products set to be taxable, otherwise no taxes will be charged at checkout even though you are set up to collect VAT in the UK. You can see this option when you go to edit a product or variant in the Products section of the Shopify admin:

 

29-14-85874-31499

 

Please also be aware that when you set product prices to include taxes—which you likely will want to do as you're in the UK—then the tax will be included in the price you've set for your products, and will not be added on at checkout. This means that a £100 product with a tax rate of 20% will not cost £120 at checkout (100 x 1.20 = £120), but will instead still cost £100 with the 20% rate included (83.33 x 1.20 = £100) and the amount of tax being £16.67.

 

I hope this helps but please let me know if you are still not seeing VAT applied at checkout.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Victor
Shopify Staff
2572 236 545

This is an accepted solution.

Hi @jgelicame,

 

Thank you for getting in touch. Is this something you're seeing in an order you've placed on the store, or just when you head to the checkout yourself and look for the tax?

 

You'll want to ensure that you have your products set to be taxable, otherwise no taxes will be charged at checkout even though you are set up to collect VAT in the UK. You can see this option when you go to edit a product or variant in the Products section of the Shopify admin:

 

29-14-85874-31499

 

Please also be aware that when you set product prices to include taxes—which you likely will want to do as you're in the UK—then the tax will be included in the price you've set for your products, and will not be added on at checkout. This means that a £100 product with a tax rate of 20% will not cost £120 at checkout (100 x 1.20 = £120), but will instead still cost £100 with the 20% rate included (83.33 x 1.20 = £100) and the amount of tax being £16.67.

 

I hope this helps but please let me know if you are still not seeing VAT applied at checkout.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog