I am a small non-VAT registered business in the UK.
I have an EORI number but am not registered with IOSS.
With the changes in legislation, I have found myself in some confusion and difficulty when it comes to selling to EU customers. My products are priced in the £60-£80 region and I realize that when they are being sent to the EU that the products will have duties added on top of them as all items priced 0-150 euros must pay VAT and duties.
Some couriers like DPD have a useful service where you can prepay duties on products (DDP - Delivered Duties Paid). However, I want to be able to show this on my Shopify store so that my customers arent hit with duties they must pay before receiving their package as I have had one or two sent back to me and have had to give a refund.
What are my best options in this scenario? I don't have a lot of money to spend as I'm still starting up but losing my EU customers will be a huge hit for me as they account for approximately 50% of my sales.
Thanks in advance for any advice/help
EDIT: I would also like to add that I don't charge for shipping when customers spend a certain amount i.e orders over £70 get free shipping. But when I book using a service like DPD with their DDP service they charge duties on the shipping as well, is there anything I can do to not lose out a lot of money?