Update order taxes after changing shipping address

Update order taxes after changing shipping address

reuven
Shopify Partner
1 0 7

Hello and thank you for helping out.

I am using Shopify (Plus) as my backend server, I would like to know if there is a way to update the taxes on a specific order when editing the shipping address.
Different counties have different tax rates, and some customers might change their shipping address to a different location in a different country. The ideal flow would be that after I update the shipping address on a specific order the taxes would automatically be re-calculated and reflected on the order, however, this is not the case and I am "stuck" with the first address tax calculation.

Is there a way to achieve that behavior through the admin api ( or any other way ).
I am using Shopify Plus if that makes any differences.

Thanks in advance,
Reuven F.

Replies 4 (4)

Schmidtc63
Shopify Partner
96 14 25

Hello? Shopify? This is rather important to us, too. 

SeanClarke
Shopify Partner
2 0 0

I have the same question. Currently, if you change the shipping address to another location the taxes do not update to reflect this new location. 

TJ_Biddle
Explorer
39 1 17

Bumping. Also interested in this!

 

It's not uncommon for us to have a customer who moved, or their browser auto-filled the wrong shipping address.

 

Right now the only option is to entirely cancel the order and have them re-order. This is a bad solution as:

1) They may decide not to re-order after they've cancelled

2) We are charged processing fees twice as these are not returned on a refund. Our AOV is $2,000 so this is quite a hit just for a silly address change.

 

Seems pretty simple just add something that:

1) Recalculates the tax

2) Suggests either that we need to refund the extra, or send an invoice for the additional

 

Shopify already has some very close logic that exists currently if there's an order edit to the products, but nothing that recalculates tax.

emcsiders
Visitor
1 0 1

This is a serious hole in the software.  We also need a work around or fix for this issue ASAP Shopify.