URGENT Shopify Payouts on hold 2 weeks

[Victoria7]

Shopify sent an email November 25th stating they put a hold on all my payouts and that they needed information to review. They requested  1. Photo ID ( front & back ) 2. Proof of Payment for latest Shopify Subscription charge along with that date, invoice number & charge amount. 

I followed up promptly with this email noticing my payouts were put on hold in my admin view. I replied with all the information via the link 🔗 they put in the email ( this is a verified email by the way I know there’s a bunch of scams right now ) 

FINALLY December 5th they sent another email stating they got my information and that they removed the requirement to confirm. Once again another link to confirm all changes and then the hold would be lifted. I emailed back stating I confirmed clicking the link & following the instructions to review my account information was correct. 

It is December 9th and I’ve gotten no real answer as to when this hold is actually going to be lifted. I have over $300 being held from open orders in my shop. These orders in which I need the money to ship out & fulfill. Every single Shopify chat advisor has given the same fake answer as to reaching out to this ‘security team’ and that they don’t even have an email or number to give me to communicate to them. This is exhausting. I see on the forums others having this issue and I’ve also really found no real answer.