Our billing support team is only available through email and there is no direct phone number to connect with them specifically. Have you reached out yet to our live support channels to have this situation escalated? If not, I will provide the steps for that below. You can also reply back to your most recent billing email as well for support from them.
Would you be willing to share some more details here about the issue you are experiencing? I'd be happy to look into the problem with you if I can.
To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support button at the bottom of the search results to see all our live support options.
Shay | Social Care @ Shopify
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