I need to update the information on my W-9 form with Shopify as my business address has changed. Can anyone point me in the right direction on where to do this?
In order to make changes in your W-9 form, you can reach out to our Live Support directly by following this link.
You have the option to join our 24/7 chat queues, email queues, and if available, our phone queues. If phone support if your preferred way of communicating with us, it simply means to come back later as the queues are currently full which is why it is not being presented as an option at the time of logging in.
Moreover, we are in the thick of tax season so please set expectations when it comes to response times. Our teams are working as diligently as always, but may take longer to provide updates or resolutions to our issues. We appreciate your patience and understanding regarding this.
Definitely let us know how if there is anything else that we can do for you.
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