We need to update our EIN and Reseller Information.

monarchthehshop
Visitor
1 0 0

Hello! We're currently pre-launch. We're in the process of dissolving our current LLC due to relocation and we need to update all of our information in order to be able to start our business, but we can't seem to find the option to do so. Can anyone help?

Reply 1 (1)

Shay
Shopify Staff
2830 442 576

Hi @monarchthehshop 

 

Due to the sensitive nature of these changes you will need the assistance of our account team to assist you with this. We wouldn't want just anyone who can login as the account owner to have access to that information, so this is to protect your account security. 

 

Please either reply back to your most recent billing email to make this request or reach out to our authenticated support channels through our Help Center here: Shopify Help Center

 

Please make sure that you are reaching out while signed into your account owner account. Depending on the current state of the store and your account this may require some documentation to prove your ownership of the store. 

Shay | Social Care @ Shopify 
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