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What happens to amount paid but store deactivated

New Member
1 0 0

What happens if someone has paid for entire year but deactivates the store mid year. Is the balance refunded? If yes, what is the timeline?

Replies 2 (2)
Shopify Partner
3879 837 796

Hi @justcook 



As per Shopify Terms of Service, they do not offer refunds for your cancellation. The optimal option here for you is to contact Shopify support directly to create a refund request via phone, email, or live chat.


If you find this answer helpful, please mark it as a SOLUTION.

Best regards.

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Shopify Staff
Shopify Staff
2335 163 318

Hi there @justcook!


Thanks for sharing your query with us here in the Shopify Community.


In cases where a merchant has committed to pay their Shopify subscription yearly or greater, it would only be possible for us to consider a refund review within the first 30 days of that plan.


This allows for merchants to reconsider early on or for cases where longer plans are activated in error to move back to a monthly plan.


After this grace period, it would not be possible for us to grant a refund under our Terms of Service.


When you enter into a long-term subscription with Shopify, you are committing to being in that plan for the time involved.


Are you considering moving up to an annual plan for your store, or just curious about how this would work if you choose to step away from your store?

Don | Social Care @ Shopify 
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