What to do if money transfer to account number with a missing digit doesn't show up?

New Member
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I transferred money from Wise to my Shopify Account to pay my Shopify bills.

The transfer did not show up on my account.

I discovered that I made a mistake and accidentally dropped one digit from my Shopify account number.

I have a Wise pdf document that certifies the transfer has been paid out to my Shopify Account.

What should I do to help Shopify find my transfer and get it onto my account in time (deadline March 18th)


Thanks so much for any help!!!

Doni from Kiirpa


Reply 1 (1)

Shopify Staff
1144 122 147

Hi there, @donnytom!


Thank you for your post. To look into this further, I recommend contacting our live support team. I'm unable to provide account-specific support through the Community Forums, but if you get in touch through the Help Center, we can look into your account and escalate your request to the relevant team. We're available 24/7!


Please let me know if you need help with getting in touch or have any other questions. 

Greta | Shopify 
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