Why am I being charged $149 by Shopify?

Ahmed42
Visitor
2 0 0

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 I submitted my problem regarding being charged for a bill of $149 and I submitted a complaint regarding this withdrawal from my wallet by Shopfy  This is my complaint number my ticket ID is 27995947

Replies 3 (3)

Maz
Shopify Staff
1223 129 184

Hey @Ahmed42!

Thanks for reaching out here!

Can you tell me what the invoice charge is for? While I would love to be able to provide you with an update on your ticket – we simply do not have access to account specifics in the Community forums. Regrettably, in this case, I would be unable to provide an update for you. In the meantime, you can take a look at our handy resource here about Understanding your Shopify bill.

As you have mentioned you have already logged a support request with our team, then I would recommend reaching out to our live support via phone, chat, or email here at this link and requesting an update on your request. Let me know if you have any further questions!

 



Maz | Social Care @ Shopify 
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Ahmed42
Visitor
2 0 0
Refunded
Maz
Shopify Staff
1223 129 184

Hi @Ahmed42!

Thanks for getting back to me, however I am not sure if I understand your reply.

Can you confirm if you have now been refunded for this charge on your invoice and this issue is now resolved? Thanks!

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog