Why am I being charged for the wrong plan?

[YasherAhmad]

Hi, I last month switched my plan to basic from advanced as my free trial ended. but this month i received a message of 399$ deduction from my account which is for the advanced plan, Please help me get my money back. I'm not someone that can afford this type of money. Kindly help me I will be extremely thankful.

[YasherAhmad]

please assist me Anyohhe

[Dirk · Accepted solution]

Hey, @YasherAhmad 

Thanks for reaching out. That does sound strange. While we're not able to provide account-specific support via the Shopify Community at this time, we'd be happy to continue assisting you through our support chat system. Please visit our help center to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[YasherAhmad]

your guys's support system is not working please contact me we can discuss it i really need help on this please try to understand

[Dirk]

Hey, @YasherAhmad 

What seems to be the issue when attempting to contact support?

[YasherAhmad]

there is not solution on the support center related to my concern

[Dirk]

If you use the virtual assistant to request to "contact support" you can go through the prompts to get a chat started with one of our support advisors. From there, they can look into your account and see what can be done.

If there is anything else I can help you with, please let me know.