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Why am I being charged for the wrong plan?

YasherAhmad
New Member
4 0 0

Hi, I last month switched my plan to basic from advanced as my free trial ended. but this month i received a message of 399$ deduction from my account which is for the advanced plan, Please help me get my money back. I'm not someone that can afford this type of money. Kindly help me I will be extremely thankful.

Accepted Solution (1)

Dirk
Shopify Staff
2294 253 513

This is an accepted solution.

Hey, @YasherAhmad 

 

Thanks for reaching out. That does sound strange. While we're not able to provide account-specific support via the Shopify Community at this time, we'd be happy to continue assisting you through our support chat system. Please visit our help center to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 6 (6)

YasherAhmad
New Member
4 0 0

please assist me Anyohhe

 

Dirk
Shopify Staff
2294 253 513

This is an accepted solution.

Hey, @YasherAhmad 

 

Thanks for reaching out. That does sound strange. While we're not able to provide account-specific support via the Shopify Community at this time, we'd be happy to continue assisting you through our support chat system. Please visit our help center to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

YasherAhmad
New Member
4 0 0

your guys's support system is not working please contact me we can discuss it i really need help on this please try to understand

Dirk
Shopify Staff
2294 253 513

Hey, @YasherAhmad 

 

What seems to be the issue when attempting to contact support?

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

YasherAhmad
New Member
4 0 0

there is not solution on the support center related to my concern

 

Dirk
Shopify Staff
2294 253 513

If you use the virtual assistant to request to "contact support" you can go through the prompts to get a chat started with one of our support advisors. From there, they can look into your account and see what can be done.

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog