Why am I getting charged $5 monthly without a store account?

ajha22
Visitor
3 0 0

Hi,

I have been charged $5 every month for months and I have never created any store on shopify. Just for this post, I am creating my account as your customer service numbers are nowhere available. 

The charges appear on my account as 

SHOPIFY* 181368427 HTTPSSHOPIFY.IL with different numbers every month in the middle.

Please fix this and return me all the money since October 2022.

 

Thanks

Replies 3 (3)

Don
Shopify Staff
2777 199 390

Hi there, @ajha22!

 

If you feel you are being billed for a Shopify store you did not create you can enter your email address using this tool to check for any stores created under that email. 

 

It may also be the case that this charge relates to a store you have purchased from using Shopify.

 

Do you have any recurring purchases you make with stores that may be using Shopify?

 

If you feel you are being billed in error by Shopify, we can help you to locate this charge if you can reach out via our Help Centre here.

 

You can select to continue without logging in there if you do not have a Shopify account to proceed with! 

Don | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ajha22
Visitor
3 0 0

I tried two of my emails and they don't have any shopify accounts associated.

What is this setup actually ? "

It may also be the case that this charge relates to a store you have purchased from using Shopify."

Please help me ASAP

ajha22
Visitor
3 0 0

Hi Please help me ASAP.

The link in the help center just goes to an article.

This is a horrible experience