Why aren't taxes displaying on my website or POS app?

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Why doesn’t taxes show on my website or through pos app??

Reply 1 (1)

Shopify Staff
1978 261 234

Hey @Upt


Thank you for reaching out to the Community! I'm happy to provide some assistance with the shops taxes to ensure they are populating as expected. To get started, I would recommend checking out our Setting Up US Taxes documentation to confirm this has been completed. It's outlines various steps including determining whether you're required to charge sales tax and registering 


Once it has been confirmed whether or not you're required to charge sales tax and have registered with the corresponding tax agencies, you can head into Settings > Taxes to begin setting up. To complete, you can follow the steps listed below: 


  • In the Tax regions section, beside United States, click Set up.
  • In the Sales tax collection section, click Collect sales tax.
  • Select a state in which you are registered.
  • In Sales tax ID, enter your sales tax ID. If you have applied for a sales tax ID but don't yet have one, then leave this field blank. You can update it when you receive your sales tax ID.
  • Optional: If your business is located in a state where tax laws regarding shipping vary, then you can choose whether you want to charge tax on shipping.
    1. Click Advanced options.
    2. Under Shipping tax, choose whether you want to apply shipping tax.
  • Click Start collecting sales tax.
  • Optional: Add more regions and account numbers by clicking Collect sales tax.


If you have any questions or concerns regarding whether or not you are required to charge sales tax, it's recommended to consult with a local tax authority or professional for clarification. 


Please let me know if these steps have been completed and taxes are still not populating as expected! 

Blair | Shopify 
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