Why can't I submit my business verification tax details?

[MommaB1]

I have been trying to submit my business verification tax details for a week now and it will not let me submit it only tells me its a server error but I get a email that my payment settings has been updated. I have tried several time to get this fixed, I only need my SS number. I am only individual /solo proprietor. I just started this and am just frustrated.

[Summer]

Hey, @MommaB1. Welcome to Shopify Community!

I'm sorry to hear you're experiencing some issues with the verification process. There's a possibility a local issue is preventing you from submitting your information, so I suggest performing some local troubleshooting steps to try to resolve the issue. Could you please perform the following and attempt to submit your details after doing each one? 

• Clear the cookies and cache of your browser
• Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
• Ensure the web browser is up-to-date on the latest version.
• Try another device, such as another computer or mobile phone.
• Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
• Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere. 

If none of the troubleshooting steps resolve the concern, our support team will need to access your account to investigate this issue. Please visit our Help Center and start a chat with the AI assistant to connect with one of our support advisors.

[MommaB1]

I have tried all of this and even did this in google chrome and still not working.

[Ollie]

Hey @MommaB1.

Thanks for the response. 

Since we do not have account or store-specific access to information from the Community forums, we are unable to assist further. In this case, I would suggest navigating to our Help Center to speak with our live support about the situation. Once you arrive at the Help Center, you will need to let the virtual assistant be aware that you would like to Speak with support and you will be connected accordingly. 

Let us know if you have any questions. 

[MommaB1]

I Have done all of that and have been waiting a week now for help. It seems you all can not help people with this matter.

This makes this even harder to want to keep using Shopify and I am just trying to start out.