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Why dd Shopify bill me 3-Days early?

Mildred_J
Visitor
2 0 0

When I joined Shopify they said the billing would be on the thirty each month, but today Shopify billed menThree Days early, why?

I thought an agreement was an agreement! Will someone help me understand?

Accepted Solution (1)

Blair
Shopify Staff
1708 242 212

This is an accepted solution.

Hi @Mildred_J,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with your Shopify bill, to ensure this gets resolved. 

 

To share some insight, the billing cycle will reflect the plan you have selected. In the case you have chosen the monthly plan, the billing cycle will occur every 30 days, as opposed to on the 30th of each month. I recommend checking out our Shopify Bill Overview Documentation for more information on billing cycles, as it touches on this further. 

 

If however, you would like to update the interval in which you receive your bill (i.e every 30 days, 1, 2, or 3 years), you can certainly do so, but cannot select a specific day of the month to receive your bills. For more information on this, you can refer to our Managing Your Billing documentation! 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 2 (2)

Blair
Shopify Staff
1708 242 212

This is an accepted solution.

Hi @Mildred_J,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with your Shopify bill, to ensure this gets resolved. 

 

To share some insight, the billing cycle will reflect the plan you have selected. In the case you have chosen the monthly plan, the billing cycle will occur every 30 days, as opposed to on the 30th of each month. I recommend checking out our Shopify Bill Overview Documentation for more information on billing cycles, as it touches on this further. 

 

If however, you would like to update the interval in which you receive your bill (i.e every 30 days, 1, 2, or 3 years), you can certainly do so, but cannot select a specific day of the month to receive your bills. For more information on this, you can refer to our Managing Your Billing documentation! 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Mildred_J
Visitor
2 0 0

I found the answer I needed through contacting support. So, just to clear up any confusion from my post on this community board, it looks like the billing cycle is every thirty days; however, there are a lot of unexpected cost to having an online store that wasn't made clear on TV commercials.