Why did Shopify charge my inactive website instead of the active one?

Jmarket01
Visitor
3 0 0

To Whom It May Concern, 

This is very upset me when Shopify picked wrong my website to charge billing plan. 

My active website that I am working right now is ONLY ONE under name : J-Daily, that web supposed to be expired in July 14. However, Shopify picked my INACTIVE web to charge and though that it was expired in July 8th.

There are 2 mistakes unacceptable: (1) How Shopify can charge a billing on INACTIVE profile?  (2) The expiration date for 14-day free was wrong and charged early almost one week.

My consideration:  May you help me to correct to right ACTIVE account to avoid problem for long term of billing.

I am looking forward to hear from you.

Thank you so much for your help.

 

Reply 1 (1)

Daniel
Shopify Staff (Retired)
1122 78 173

Hi there, @Jmarket01

 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

 

With regards to any billing inquiries, we always point you to our live support team. You can reach their queues by following this link. We refer you to them as this requires us to open up the invoices and billing information of your stores which we are not able to do here in the Community or any of our social channels. 

 

Once our live team verifies your credentials, they can dig deeper to see what is happening with these charges that you are inquiring about. Given that you have made multiple accounts, we always provide this link to ensure you are able to keep track of which email corresponds to which Shopify store. 

 

As always we appreciate your patience and understanding regarding these matters. We definitely hear your frustrations about this billing situation but I am confident that once you reach our live support team, they will be able to shed light on what is happening. 

To learn more visit the Shopify Help Center or the Community Blog.