Why is order 1575 showing as paid but payment not received?

HomeBeyond
Visitor
1 0 0

It says paid, but we didn't receive payment, please advise:

 

Reply 1 (1)

Ollie
Shopify Staff
2398 454 402

Hey @HomeBeyond.

 

Thanks for reaching out.

 

Since we are unable to authenticate you for the store in question and take a further look into the specifics of the order, you will need to login to your store using our Contact Us page. This will allow us to securely verify you as the store owner before speaking directly with a Support Advisor.

 

Once you successfully login to your store, you will be directed to our Help Center. Type in what you need assistance with in the search bar to locate the option to Get Support below the search results.

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog