Re: Shopify is horrible incomplete...

Why is the Shopify POS system not meeting retail needs?

Katie_McMillan
Tourist
10 0 14

The whole switch from Quickbooks to Shopify has been a disaster--and cost a huge amount of money and time.  Not one thing has worked.  We have used Shopify for our website for 10+ years, and always been happy with it.  The POS, however, is entirely flawed and underprepared for actual retail needs.  There is no simple way to put invoices into inventory, bar codes have no sequence, so they are meaningless, and over complicated to generate.  The printer they said would work DOES NOT.  I can not easily issue a return/refund to my customer if they don't have a receipt, the transfer of existing store credits and gift certificates was a farce and still isn't right, and on and on.

There is NO customer service, no responce, and I have the feeling they really don't care and are hustling to scramble around and figure these things out.  This is also the beginning of the busiest time of year for most retailers, why wasn't this done in January? Why now?
I challange someone from within Shopify to actualy call me and listen to my concerns as their customer.  I'll post an update here if that happens--but don't hold your breath.

Replies 13 (13)

storeowner5
Tourist
4 0 3

Same here, had the website with Shopify for a decade but finding this migration such a disappointment.  Their customer service / tech support used to be great and something changed in the last (2?) years and they seem to be scrimping and downgrading / outsourcing their support staff which is not good for customer satisfaction.  I hope they wake up and improve their support options!

PeaceFrogs
Tourist
7 0 0

Did anyone figure out the issue with the barcode printer?  I am in the same boat just transitioning into Shopify POS after using online store for years.  I can't get my Zebra printer which they said would work to mesh with the scanner.  Chat support is slow and so far unsuccessful.  Hoping to find help here.

 

tiffanybubriski
Shopify Partner
15 0 2
The only thing that worked for me was to make the barcode bigger.
PeaceFrogs
Tourist
7 0 0
Thanks, it is really frustrating because so much investment for so little results.


Shay
Shopify Staff
2996 462 612

Hi @Katie_McMillan 

 

Thank you so much for taking the time to share your feedback about the migration from Quickbooks to Shopify POS. I understand you have some concerns about the features that Shopify POS offers and I definitely want to hear more about that. 

 

I want to encourage you to call our retail support team, as they are available for our merchants to support you during this migration. They can be reached through our Help Center or by calling the phone number I linked below: 

 

Shay | Social Care @ Shopify 
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phil_munck
Visitor
2 0 4

I share your frustration. I have been able to contact customer support and they are very polite and friendly AND NOTHING GETS FIXED. It is now fourteen days since the connector app sent data to the company file. I suspect that the part of the problem is that communications to the actual programmers is filtered to and from the help desk. It is sometimes hard to understand their requirements because their bookkeeping terminology is so different from QuickBooks or GAAP.

digitalbeans
Shopify Partner
4 0 17
Agree with everything said on this subject, I would never have moved my
clients over to Shopify if I had known how this was all going to work out.
However, on your particular problem, I had the same issue, this may not be
your problem, but what happened to me is I had them set the vendors to
detail rather than summary, all of a sudden Shopify started dumping several
hundred dummy vendors into my QuickBooks file, usually the first several
letters of a real vendor, followed by a string of letters and numbers. I
went through and deleted all of these, and then it stopped syncing They
switched it back to summary for the vendors and now, at least I’m getting
my sales transactions in. They apparently have updated the QB connector app
so at least you can now force a sync rather than just having to wait for
something to happen, but all together, it’s been a frustrating experience
that has cost my clients money in lost Sales and me a lot of money in
unbillable time. By the way, I am actually a CPA, an advanced certified,
Pro Advisor, a Quickbooks solution provider and even a Shopify partner, so
I am not coming into this being baffled by the process, I’ve done many many
software integrations with QuickBooks, and this one to quote one of our
colleagues is an epic fail.
Mooretm2
Visitor
1 0 6

It has been a nightmare coming from Quickbooks POS to Shopify.  Shopify might be a decent option for web sales but the POS add on is inadequate in so many ways.  We spent alot of money on new hardware and in my opinion went backwards in features and service.  I have not been able to sync to Quickbooks Desktop since Oct 27th. and the support is like a broken record.  Send logs, wait, try the same thing.  I decided to

go with shopify as it was promoted as being intergrated with quickbooks but it has been the most frustrating experience just trying to get it functioning.  

Shay
Shopify Staff
2996 462 612

Hi @Mooretm2 

 

Thank you so much for taking the time to share your feedback and your experience. I understand your transition from Quickbooks POS to Shopify POS has not been very smooth, and I am sorry to hear that. 

 

If you do not feel that you are getting the support you need from our dedicated support team, please don't hesitate to share your ticket numbers with me here. I will be happy to have them reviewed to ensure that we are providing all the support we can offer. 

Shay | Social Care @ Shopify 
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debrabryan8
Visitor
1 0 0

I totally agree!!! A NIGHTMARE!!! Have not had shopify POS transfer to QB Desktop correctly since we started in August and is now December!!! They don't let you talk to an expert only want to send you emails and still can't resolve our issue of getting shopify to sync to Quickbooks.  Our accounting is a total mess from shopify and who knows if they will ever get it right!!!  Nothing is even connecting now.  Have spent hours and hours on the phone with both shopify and quickbooks!!! They should have had this fixed before we were told shopify was the best to take the place of QB POS.  Have no problem with shopify POS  it is the syncing to QB Desktop which is crucial for my accounting!!!!!  

HAWC
Tourist
9 0 2

I also am having same issues with the quickbooks connector app. It wasn't working great and most of my orders were"create fail" but it was working for all my product sales/inventory. Last week it just stopped working, It doesn't recognize any new entities - products, customers, etc... It's seems as if the development team doesn't want to work with me and shut off my app... We moved to shopify after seeing the webinar on the migration from my QB POS.  Very disappointed with the connector. 

Shay
Shopify Staff
2996 462 612

Hi @HAWC 

 

Thank you for sharing that experience here. I am sorry that you are having issues with your Quickbook Connector app. If you have not yet, please reach out to our QBPOS support team for further assistance with troubleshooting this. I can assure you that the app has not been disabled for your business and that these technical issues can definitely be resolved. 

Shay | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

bdeaw
Shopify Partner
65 1 58
We are also having problems. Multiple days in November never synced. We are
paying our bookkeeper double to make manual adjustments each month and
figure out how to fix other things that are not working. This is
absolutely unacceptable.