Financing, tax rates, and accounting
Hi,
I have a problem with VAT on orders.
1. If a cart includes a product which is exempt from VAT, Shopify is sometimes removing the VAT from the shipping cost. This occurs even if the cart also includes items which are subject to VAT.
2. Sometimes if an item which is excempt from VAT is in the cart the total VAT amount is wrong - but I can't see why. See the attached screenshot. The total VAT should be £6.97 (£5.18 from Skullcap, £1.79 on the postage).
Has anyone else had either of these problems?
Learn how to build powerful custom workflows in Shopify Flow with expert guidance from ...
By Jacqui May 7, 2025Did You Know? May is named after Maia, the Roman goddess of growth and flourishing! ...
By JasonH May 2, 2025Discover opportunities to improve SEO with new guidance available from Shopify’s growth...
By Jacqui May 1, 2025